Microsoft Automation

I am a seasoned professional specializing in Microsoft Automation tools. With hands-on experience in creating intelligent, efficient, and user-centric solutions, I empower businesses to streamline their operations, improve collaboration, and gain actionable insights. My expertise lies in harnessing the power of Microsoft’s ecosystem to deliver impactful solutions tailored to unique business needs.

Expertise

Microsoft Power Apps

• Custom App Development: Designed and deployed user-friendly, scalable apps for diverse business processes, including job management, inventory tracking, and employee onboarding.

• Data Integration: Connected Power Apps with Microsoft Dataverse, SQL databases, SharePoint, and external APIs for seamless data flow.

• Role-Specific Applications: Created role-based access controls to ensure secure and personalized user experiences.

Microsoft Power Virtual Agents

• Chatbot Development: Built AI-driven virtual agents to enhance customer support and automate internal processes.

• Natural Language Processing: Leveraged intuitive conversation flows for efficient issue resolution and user satisfaction.

• Integration with Power Automate: Extended chatbot capabilities by automating backend processes such as ticket creation and data retrieval.

Microsoft SharePoint

• Collaboration Portals: Developed custom SharePoint sites for team collaboration and document management.

• Workflow Automation: Automated approval workflows and notifications to streamline project management and HR processes.

• Custom Web Parts: Enhanced SharePoint functionality with personalized web parts tailored to organizational requirements.

Microsoft Power Automate

• Process Automation: Automated repetitive tasks, including email notifications, data updates, and approval workflows.

• Integration Across Platforms: Connected Power Automate with Microsoft 365, Dynamics 365, and third-party services to unify business operations.

• Error Handling and Optimization: Designed robust workflows with error-handling mechanisms for uninterrupted automation.

Microsoft Power BI

• Data Visualization: Created interactive dashboards and reports that provide actionable insights.

• Data Modeling: Integrated multiple data sources, such as SQL databases, Excel, and online services, to build comprehensive models.

• KPI Monitoring: Built custom visuals for tracking performance metrics and driving data-informed decisions.

Projects

1. End-to-End Job Management System

  • Tools Used: Power Apps, Power Automate, SharePoint, Power BI

  • Overview: Developed a centralized system to manage job postings, candidate applications, and hiring workflows.

  • Outcome: Reduced processing time by 40% and improved data accessibility for HR teams.

2. AI Chatbot for Customer Support

  • Tools Used: Power Virtual Agents, Power Automate

  • Overview: Built a chatbot that handled 60% of customer queries autonomously while escalating complex cases to support staff.

  • Outcome: Improved customer response time by 30% and increased satisfaction rates.

3. Performance Dashboard for Sales Teams

• Tools Used: Power BI, SQL Database

• Overview: Designed dashboards to track sales performance, regional metrics, and revenue trends.

• Outcome: Enabled real-time monitoring and strategic decision-making.

 

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