SHIPPING

1. You will receive a confirmation email upon your successful order.

2. You will receive a delivery email when your order has been shipped.

3. For Local shipping your item will be shipped to our warehouse within 2-3 working days and another 3-4 days if within Metro Manila area. Provincial area another 4-6 working days.

4. For items that are ship from Singapore, delivery will be 7-9 days, your item will be be shipped to our warehouse within 2-3 working days and another 5-6 working days to reach you. For items that are ship from China, delivery will be 8-14 days, your item will be shipped to our warehouse within 4-5 working days and another 4-9 working days to reach you.

5. The buyer of an international shipment shall bear all relevant charges incurred for international shipping this will be stated upon payment checkout.This will include but not limited to the following: shipping fees, import and custom tax duties. The payable may vary based on the product and item price. For further inquiries, please contact us.

6. Cancellation of orders is possible considering the item haven’t sent for delivery. You may contact our customer support hotline, chat or email support for cancellation, return or refund.

7. Kindly ensure that your full and correct address is provided, including mobile number. Orders with incorrect / incomplete information may result in delayed delivery. A re-delivery fee will apply if your parcel is returned to us.

8. Please contact archie@acustodio.com for any queries on your shipment.

RETURNS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return/exchange, the following criteria must be met for the Return to be considered:

Items in new condition

Complete (Free Gifts, Accessories)

Tags & Labels are intact

Seals on item have to be intact and unopened

Items must be in a re-sealable condition

Non-returnable items:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at archie@acustodio.com

Shipping
To return your product, you should give us an email to archie@acustodio.com and we will give you instruction where to send your item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you refund is approved, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Php 10,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.